SUPPORT
This page contains useful information about RISOTTO and our products and services. Use the jump links below to find what you are looking for or if you need more help don't hesitate to CONTACT US.
JUMP TO: FAQs T&Cs PRIVACY POLICY SHOP SHIPPING SHOP RETURNS
RISO ROOM SHIPPING COPYRIGHT WHOLESALE RISO CLUB T&Cs CONTACT POLICY DELETE YOUR ACCOUNT
FAQs:
- What is Riso?
- Riso is short for Risograph. It’s a Japanese printer/printing process that is similar to screen-printing, using rich spot colours and stencils to create tactile and vibrant prints, affordably and with little impact to our environment.
- How much will it cost?
- Prices start at £16 (This is for a one colour artwork, and one print on 100gsm paper). Costs can be broken down into three main sections: colour stencils used, prints, and paper. Like screenprinting, the initial set-up is where most of the production time is spent, and main cost is weighted. Therefore the most economical jobs are ones that use few colours/stencils but output high quantities, and the more expensive jobs involve many colour stencils, at a low print quantity.
- How long will it take?
- Riso printing can take more time than you’d imagine. It’s fast once things are set up and running smoothly, but unexpected issues (like technical failures or paper jamming) do happen, and slow everything down. Print checks, drying time and alignment are also important to us, so we take time to produce the best prints. As a basic rule, the number of colours being used = number of days to print.
- Can I collect?
- Yes! We’re in Glasgow, so if you’re local - get in touch to arrange the collection of your prints. We’ll let you know the hours we’ll be in that week for you to drop by.
- Do you ship / post?
- All the time. Most of our jobs are shipped all over the UK, and a quarter are international. We use trusted couriers, who offer affordable rates.
- How will my work look in riso?
- You can use our print simulator, or we can mock up your bespoke artwork digitally for you, but results can never be fully simulated - so take the plunge and see what happens once it's inked up on paper. Not everything is suited to the riso process, but if you’ve read our print bible, and your artwork has been prepared well - It rarely disappoints!
- Can I Print 1?
- Yes - this is no problem, although printing a few extra will not cost you much more.
- Can I see samples?
- Definitely - click here to order your sample pack, or check out our riso wall to see examples of almost every combination of inks and papers.
- How do you work out the price?
- Quotes are calculated first by the number of colours/stencils used, then with print quantity and paper selection added on the end. Like screenprinting, the initial set-up is where most of the production time is spent, and cost is weighted. The riso is designed to be a duplicator - so once the artwork is set up, it’s pennies per print.
- Can I print my flyers/cards/business cards?
- Yes, we have a super new guillotine, so we can trim everything in house for you. Email us at info@risottostudio.com for a tailored quote! Or purchase our stationery bundles to get printing straight away.
- Can I get a proof?
- Due to the RISO process, proofs aren't common because most of the overall job cost is in the initial ’stencil making’ and set-up of the job. A proofing service therefore involves a fee of £10 per colour stencil tested. Please bare in mind this process will incur additional turnaround time, as the proofs will either be posted out to you, or a timetabled appointment will be set for you to come in to see the prints first hand. For very large or colour critical orders, we recommend opting for a printed proof, as this is the best way to ensure expected results.
- How do I flatten my file?
- There are different methods of doing this, but always make a backup copy of your file, so you can retain the layered one. If you’re using photoshop; Make sure that all the layers you want to keep are visible, then choose 'Layer > Flatten Image', or choose 'Flatten Image' from the Layers panel menu. For Acrobat 7; choose 'Advanced > PDF Optimizer’ and Click the 'Clean Up tab’. Select Remove Hidden Layers Content and Flatten Layers, and then click OK, and save the Optimized PDF.
- How can I reduce my file size?
- Make sure your PDF is set to greyscale. Flatten the artwork so no layers are involved. And finally, ensure the file size is set to the finished output size, and no larger.
- How do I set up crop marks?
- Depending on which software you are using, there are a few different options. We’ve created some tutorials on this, so join our club to get access to all this and more!
- Do I need Bleed?
- Not always. You only need to add bleed if the artwork is going to be trimmed, and has content running to the edge. Check out our tutorials to see how this is done.
RISOTTO TERMS & CONDITIONS:
PRINT PAYMENT & DELIVERY
PRINT DISCLAIMER
We have tried to give the best possible representation of our products on the site. Nearly all of our products are made or finished by hand, sometimes they may vary slightly from the images shown online and colours may vary. Please check dimensions carefully as the size may not always be clear from the images.REFUNDS & RETURNS
RISOTTO Studio does not issue any refunds on orders once in production. Upon acceptance of this proposal, or any modification thereof, RISOTTO Studio will be entitled to recover all costs that it may incur.BILLING
Payment is required before prints leave the studio.QUOTE TERMS
Quotes are valid for 30 days only.FILE RESUBMISSION
Files that require resubmission will be charged for additional prepress work at a prorated rate of £10 per colour screen.PRODUCTION DISCLOSURE
Any discrepancies between digital proof and final print are not guaranteed to match color or neutrality. If a digital proof is not provided, then we will be unable to monitor reproduction quality and will not be guaranteed to match, and RISOTTO will accept no liability for work which is not to our client's satisfaction. It is the client's responsibility to check artwork and proofs carefully. Any scheduling time lost to due to delays in responding to inquiries or proofing, from RISOTTO concerning an order will be the responsibility of the client. If a client asks any agent of RISOTTO to check a proof on their behalf, that client in doing so releases RISOTTO from any responsibility or liability arising from the presence of defects or errors in that proof. Requests for changes on an artwork arising from other than an error by RISOTTO will incur additional charges to cover labor, services, and materials. RISOTTO reserves the right to use the product as samples of its service, unless the client and company have signed a mutually binding non-disclosure agreement. Average turnaround time is approximately 2-4 working days from receipt of all finalized, print-ready files, and confirmation of print. Whereas every reasonable effort is made to meet our anticipated delivery dates, RISOTTO shall not have any liability for any damages, incurred cost, or loss of income sustained by any client due to delays in the production and delivery of their job by RISOTTO. Production does not commence until total job cost is confirmed are formally approved. Print products that are full bleed, or with imagery and/or text nearer than 4mm from the edge of the page, may result in shift or loss (this also applies to text on book spines). Heavy coverage of inks may result in smudging or ink transfer and cannot be guaranteed. RISOTTO does not guarantee the archivability of its products. Items exposed to direct sunlight, humidity, oil or dirt may damage. RISOTTO products are crafted by hand and variations will occur. Overage: A 10% difference is allowed on all printed goods. Overage and shortage will be handled on a proration basis only. Adjustments can be made to the completed order within 48 hours of delivery. Any order to be returned must be returned in full before any adjustments can be made. In case of printing error, RISOTTO reserves the right to reprint or grant full or partial refund as satisfaction. Matters of dispute will be settled in accordance with reasonable prevailing standards of the industry. [This policy was last updated on 03 June 2017]PRIVACY POLICY:
WHO WE ARE
This is the website of RISOTTO Studio Ltd, also known as RISOTTO, RISOTTO's Riso Room and RISOTTO Studio. RISOTTO Studio The Glue Factory 22 Farnell Street Glasgow G4 9SE Registered Company No. SC494855 VAT No. 217129720 https://www.risottostudio.comWHAT DATA WE COLLECT AND WHY
Account Registration Data
When you register for an account on risottostudio.com we collect the following information to help create your user account: • First Name • Last Name • Email Address • Password • Gravatar Profile Picture (if you use a linked Gravatar account) • IP AddressPurchases, Orders and Subscriptions Data
When you make a purchase through our online shop, buy a Riso Club subscription or update your account details, in addition to the data listed above we may also collect the following information to help process and fulfil your purchase, order or request: • Billing Address • Shipping Address • Telephone Number • Details of your order • Payment details • Unique payment identifier • Payment provider identifier • IP AddressPrint Services Data
When using our Riso Room print order services in addition to the data listed above we may collect the following information to help process and fulfil your print order: • Technical order details • Type of print product (eg. flyer, booklet, poster) • Additional delivery preferences • Project Title • User uploaded artwork and image files (eg. PDF, JPEG, PNG) We keep copies of all finished work printed on our machines for our archive. We would never sell or distribute this finished material, and is for internal reference only. During the print process, we generate various ‘mis-prints’, and regularly re-print onto these, which we finally recycle. Elements of your artwork may be featured as part of our own ‘RISOTTO’ products - primarily ‘Shuffle Notebooks’.Riso Wall Data
Our Riso Wall page is a curated visual archive featuring print work from our customers and workshop attendees. This archive helps to showcase the multitude of techniques and creative possibilities riso printing can provide, as well as promote the incredible work of the artists and designers who use our print services. By using the print services on our website, at our studio or at one of our hands-on workshops, you consent that we may choose to feature your artwork on our Riso Wall page. Information collected or volunteered by you to feature artwork on our Riso Wall may include: • Your Name • Portfolio or Website Link • Visual representation or your print work (JPEG/PNG) If you see your artwork uncredited on our Riso Wall or wish for us to update your information you can contact us using the dedicated form below: Tag Your Artwork → If you wish to remove your artwork from our Riso Wall archive you can request deletion by getting in touch via email or using our contact form: General Contact Form →Newsletter Sign Up
When you register for a RISOTTO studio account on our website we also ask if you wish to subscribe to our email newsletter. You can choose whether or not to sign up at registration or at any time by completing one of the sign up forms found across our website. Newsletter Sign Up → You can unsubscribe from our newsletter at any time or change your preferences by clicking the respective links in our newsletters or getting in touch. *We use the popular service MailChimp to help deliver our newsletters.COMMENTS
We currently do not have commenting enabled on our website. If we implement this feature in future we will update this privacy policy to reflect how commenting data is used and processed.MEDIA
Print Order Artwork
When using our online print order services (eg. A3 Print Order, Design Packages, Print Bundles) you may choose to upload your artwork files directly with your submission using our online forms (eg. in PDF, JPEG or PNG format). In this case, artwork files are stored on our server and made available to us using a hashed link. This allows us to access your artwork files efficiently for preparing and processing your order. These files may be kept on our server from 3–6 months.Print Simulator
Artwork uploaded to our Print Simulator is never transmitted to us or stored on our server. Print Simulations and related artwork files are stored locally in your browser until your session has ended.Riso Wall Artwork
Any artwork showcased on our Riso Wall is not directly linked to RISOTTO user accounts. If you wish to update the information used to credit you or remove your artwork from our Riso Wall, please consult the 'Riso Wall Data' section above for more information on how to do this.CONTACT FORMS AND EMAIL COMMUNICATION
We use various contact forms across our website to help our customers tailor custom print orders, provide additional information when signing up to our workshops, update the data we hold and to streamline general requests and queries customers may have. Data submitted via our contact forms may include contact information, order details, artwork files, delivery information and technical data such as IP addresses and date stamps. This entry data is stored securely in our database and transferred via email so we can process customer requests efficiently. We do not share contact form data with third parties or use data submitted via our contact forms for marketing purposes unless explicitly stated and at the user’s consent. We may keep customer requests sent via our contact forms and email communcations for up to 10 years.COOKIES
Log In
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information. Login cookies last for two days. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.Site Functionality and General Cookies
Some parts of our website use temporary cookies and local storage to enable basic site functionality. For example, we may use cookies or store data locally when making a multi-stage print order, purchasing a product or interacting with our print simulator. These cookies are temporary and often expire when a session is terminated.EMBEDDED CONTENT FROM OTHER WEBSITES
Articles and pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behave in the exact same way as if the visitor has visited the other website. We also utilise popular social sharing buttons on certain parts of our site (eg. Facebook and Twitter share buttons on our blog and workshop pages). These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.ANALYTICS
Google Analytics
We use Google Analytics on risottostudio.com to monitor visitor traffic, measure site performance and help us improve our products, services and tools. Find out more about how Google uses information sent from your browser here: https://policies.google.com/privacy/partnersGoogle Analytics Advertising Features
As per the Policy Requirements for Google Analytics Advertising Features, we notify users that in addition to the standard implementation of Google Analytics, Google Analytics Advertising Features are also enabled on this site. These analytics advertising features are enabled to help us better understand our audience and include demographic and interest-based reporting of our visitor traffic. As per Google's policy we do not identify users or facilitate the merging of personally identifiable information with non-personally identifiable information collected through any Google advertising product or feature. As such, we do not combine or use Google Analytics data in conjunction with RISOTTO user account data. Visitors can opt-out of the Google Analytics Advertising features via their Google Account Settings, Ad Settings, Ad Settings for mobile apps and other available means for consumer opt-out.Jetpack
We use the popular Wordpress plugin Jetpack to enable additional admin functionality to our website. This plugin also provides us with some limited visitor traffic data such as site visits, popular pages, articles and referral links.WHO WE SHARE YOUR DATA WITH
Our website runs on the platform Wordpress – by default WordPress does not share any personal data with anyone. We use several third-party add-ons to help run our day-to-day business, fulfill customer orders, process payments and provide our services. Dependent on the request involved, these parties may include (with links to respective policies for reference): • Paypal (Policy →) • Stripe (Policy →) • Apple Pay (Policy →) • WooCommerce (Policy →) • Royal Mail (Policy →) • MailChimp (Policy →) • Gmail/Google (Policy →) • Parcel Monkey (Policy →) • Xero (Policy →) We only share necessary data (eg. payment, contact and shipping information) to help process requests and orders. Your data may also be temporarily shared with our trusted technical support partners and web development team to help resolve queries you may have regarding your account or to troubleshoot technical issues that have arisen with our online services.WHO ON OUR TEAM HAS ACCESS
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access: • Order information like what was purchased, when it was purchased and where it should be sent. • Customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfil orders, process refunds and support you.HOW LONG WE RETAIN YOUR DATA
User Account Data
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. We hold this data indefinitely, until users decide to close their online accounts with us or RISOTTO Studio ceases to operate.Communications Data
We may retain communications data sent via email or through our contact forms for up to 10 years.WHAT RIGHTS DO YOU HAVE OVER YOUR DATA
If you have registered an account on this site you can view and manage your data via your account dashboard: Go to My Account → Equally, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You can make a data request or delete your account and data by using our dedicated Data Request Form: Data Request Form →WHERE WE SEND YOUR DATA
Our main website servers are hosted in Europe. You can find a list of our third-party services above, under ‘Who we share your data with’ with links to said third-party privacy policies in regards to data processing.HOW WE PROTECT YOUR DATA
We have taken the necessary steps to ensure our customer data is protected and secure at all times. We use SSL encryption, two-factor authentication (where possible) and security tools from our hosting and service providers to help monitor and protect our website. We have put in place sufficient physical and digital methods to protecting the data we hold and train our staff to comply with best practices regarding data privacy and security.DATA BREACH PROCEDURES
If we detect a data breach or compromise in our systems we will notify affected users within 72 hours of discovery. We will immediately notify and mobilise our technical support partners to help resolve any issues quickly and effectively.CONTACT INFORMATION
If you have any privacy concerns or questions about your data you can contact us via email info@risottostudio.com or use our dedicated forms: Data Request Form → General Contact Form → Data Protection Officer: Gabriella Marcella Ditano Director, RISOTTO Studio [This policy was last updated on 23 May 2018]RISOTTO SHOP – SHIPPING:
Currently we aim to dispatch orders within 3 working days.
Delivery time after that varies depending on shipping address.
We do not make profit from our P&P, all prices are based on current Royal Mail/Courier guidelines.
VAT is added onto the postage costs for UK & Europe.
Consequently the amount seen on your parcel may differ from the amount you were charged.
Charges are calculated automatically when you check out.
If you have any questions about shipping, please email us at shop@risottostudio.com
PARCEL NOT RECEIVED?
Please let us know if you haven’t received your order, and we can have a look into any issues form our end.
Once your package has left the studio - we’re unable to fully manage the delivery, but can contact the courier company to help track your parcel.
PRICES
All prices are subject to change and we retain the right to adjust prices at any given moment. All prices, and shipping, include VAT at the current rate. UK VAT No. GB 217 1297 20
RISOTTO SHOP – RETURNS:
We hope you love your RISOTTO purchase. However, if you are unsatisfied with it or you have just changed your mind please let us know immediately. We are happy to refund or replace unworn / unused items, returned in their original condition and packaging, within 30 days of dispatch.
You must return the order to us, in its original condition, within 28 days in order to get an exchange or refund. Any returned items will be refunded immediately minus the cost of the initial postage fee.
Sale items cannot be returned or refunded.
Any faulty items must be returned to us before a replacement or refund is provided.
We are unable to refund on any personalised items as it will not be possible for us to restock these.
This excludes damaged items. If you do send items back then please use a secure postage method, so that you can trace where the package is. The item is your responsibility until we receive it. We do our best to photograph and present our products digitally for you to browse them as accurately as possible. The risograph's spot colours cannot be replicated on screen (especially the fluorescent inks) so please keep this in mind when selecting items. Message us if you have questions about a particular item, and we will be more than happy to help.
RISO ROOM – SHIPPING:
REFUNDS & RETURNS
RISOTTO Studio does not issue any refunds on orders once in production. Upon acceptance of this proposal, or any modification thereof, RISOTTO Studio will be entitled to recover all costs that it may incur.PROPERTY & COPYRIGHT:
Any use of this website or its contents, including copying or storing it or them in whole or part, is prohibited without expressed written permission from RISOTTO Studio Ltd.
You agree not to copy, display, distribute, reproduce, modify or re-post anything on this website. All images remain the property of RISOTTO Studio Ltd.
Under no circumstances can these images be used for any personal or commercial purposes without written consent from RISOTTO Studio Ltd.
WHOLESALE
If you would like to stock our products, please get in touch and we'll send you our latest catalogue and price list.
Please email us at wholesale@risottostudio.com
RISO CLUB – TERMS & CONDITIONS
CONTACT POLICY
RISOTTO HQ is a small operation that takes on bespoke print projects in the margins of our primary function as a reprographics service and stationery co. We strive to work efficiently, delivering a high quality service across all aspects of our work, and are therefore only able to take on a few bespoke jobs at a time, scheduled on a first-come, first-serve basis.
For the time being, we have decided to stop taking any other appointments. We regularly receive requests to visit the studio (to see samples, demonstrations or to discuss a project) and currently don't have the capacity to offer this. We have worked hard to deliver an online resource that should cover every aspect of your enquiry, so we urge you to explore our archives and, if you have any questions, please don’t hesitate to get in touch.
Email is always the best way to reach us, as we’re rarely by the phone.
We do our best to get back to all inquiries in a prompt manner, but may be overwhelmed during busy spells.
For all enquiries e-mail info@risottostudio.com.
DELETE YOUR ACCOUNT
We'd hate to see you go but if you wish to delete your RISOTTO account you can request this using our dedicated Data Request Form:
Data Request Form →